Top 5 Most Common Questions About EV Charging Answered by EVgo
Finding EVgo Charging Stations:
- Use the EVgo app for real-time charger availability and directions
- Visit EVgo.com's Find a Fast Charger tool to search by location or station name
- Check PlugShare for community reviews and station photos
- Use your vehicle's onboard navigation or popular map apps
- Access 850+ EVgo stations plus 46,000+ partner network stations nationwide
Starting a Charge:
- Via EVgo App:
- Match charger name on app and physical charger
- Select connector type
- Insert connector into vehicle
- Tap "Start Charging" in app
- Using EVgo Program Card:
- Choose connector on charger screen
- Insert connector into vehicle
- Press start button
- Tap card on marked area
- With Credit Card:
- Select connector on screen
- Choose payment type
- Swipe card
- Enter required information
Activating EVgo Card:
- Website: Log in → Profile → Cards → Activate → Enter card number
- App: Menu → Program Cards → Enter number or scan barcode
- Must activate before first use
Fast Charging Explained:
- Level 1 (120V): 4 miles/hour, 20+ hours for full charge
- Level 2 (200V): 18-30 miles/hour, 5-6 hours for full charge
- Level 3 DC Fast (High Voltage): Up to 80% charge in 30 minutes
EV charging speed comparison chart
Multiple Vehicle Charging & Reservations:
- Some stations support simultaneous charging (look for "Simultaneous EV Charging" sticker)
- Reservations available at select locations through EVgo app or website
- Choose participating charger, select connector, click Reserve Now
24/7 support available through EVgo Charging Crew for additional assistance.
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