AI-Powered Chatbot Set to Revolutionize EV Charging Language Barriers
E.ON has launched Electra, an AI-powered multilingual chatbot that helps EV drivers overcome language barriers while charging their vehicles abroad. Currently available in the UK and Germany, with planned expansion to Italy and Denmark, Electra is integrated into E.ON's Drive Comfort app.
Key Features of Electra:
- Locates nearest charging stations with step-by-step navigation
- Provides instructions in multiple languages
- Displays local pricing information
- Offers context-aware AI support using large language models (LLM)
- Connects to live agents when needed
AI chatbot messaging interface
The chatbot was developed in partnership with Berlin-based software company Elvah and is powered by Cognigy AI. According to Julian Lennertz, chief commercial officer at E.ON Next, the tool aims to support the growing EV adoption by making charging infrastructure more accessible for both daily commutes and international travel.
Average car prices across UK regions
The system is designed to learn and improve over time, with plans for expansion to additional markets throughout 2025. This initiative represents E.ON's commitment to advancing e-mobility and making electric vehicle charging simpler and more inclusive for all drivers.