EVgo maintains a vast network of EV charging stations across the country, committed to delivering 98% network uptime through both physical inspections and advanced monitoring systems.

Since 2010, EVgo has adapted to various challenges in the evolving EV industry, from technological advances to infrastructure maintenance. The network currently encompasses over 850 sites with 1,700 fast charging stalls.

Network Maintenance and Upgrades

EVgo performs regular preventative maintenance and has launched a major equipment upgrade initiative. In 2022, more than 45 chargers were upgraded or replaced, with plans to accelerate as supply chain constraints ease.

The maintenance process includes:

• 24/7 network monitoring
• Regular preventative health checks
• Testing of multiple charging initiation methods
• Immediate response to reported issues

Common Charging Equipment Issues:

• Connector damage or wear
• Credit card reader malfunctions
• Connectivity problems
• Screen damage
• Power supply issues
• Vehicle compatibility challenges

Security and Vandalism Concerns:

• Screen damage
• Cable cutting
• Equipment tampering

Customer Support and Education

EVgo provides 24/7 support through its Charging Crew and offers educational resources including:

• How-to charging videos
• QR codes on dispensers for quick access to tutorials
• Help Center documentation
• Mobile app issue reporting

Common User Challenges:

• Incorrect connector selection
• Improper plug insertion
• Connector removal difficulties
• Card reading issues
• Tesla adapter compatibility

EVgo encourages customers to report issues through the mobile app's Help Center, enabling quick response to maintenance needs while maintaining transparency about station availability and status through both the EVgo app and PlugShare.

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