EVgo's Customer Service Excellence: How They Keep EV Drivers Charged and Satisfied
EVgo's commitment to customer satisfaction centers around providing reliable and convenient EV charging across the United States. Here's how we deliver peace of mind to our 220,000+ customers:
Expanding Network Coverage
- 800+ fast charging locations across 34 states
- Present in 600+ cities
- Adding 2,700 new chargers through GM partnership
- Access to 35,000+ Level 2 chargers nationwide
- Strategic locations at grocery stores, malls, gas stations, and hotels
Industry-Leading Reliability
- 98%+ network uptime
- Top consumer scores on PlugShare
- Proactive monitoring of 800+ stations
- Regular preventative maintenance
- Weather pattern monitoring to anticipate service disruptions
Woman charging car at EVgo station
Customer-Focused Technology
- Real-time charger availability
- User-friendly mobile app
- Higher-powered charging capabilities
- Tesla connectors in select locations
- Simple payment processing
Enhanced User Experience
- 24/7 customer support
- Video tutorials and resources
- Charging etiquette guidelines
- Easy station identification system
- EVgo Access® program for paid parking locations
EVgo employees posing together
Continuous Improvement
- Direct customer feedback integration
- Regular system upgrades
- Expanding fast-charging infrastructure
- Location suggestions welcome
- Dedicated to EV adoption growth
For assistance or suggestions, contact [email protected] or reach out via EVgo's Twitter account.
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