EVgo ReNew™ Program Enhances Fast Charging Experience with Triple Focus Initiative

EVgo ReNew™ Program Enhances Fast Charging Experience with Triple Focus Initiative

By Michael Anderson

December 6, 2024 at 04:37 AM

Accelerating public fast charging infrastructure deployment is crucial for widespread EV adoption. As one of the nation's largest public fast charging networks, EVgo launched EVgo ReNew™ in early 2023 to enhance customer experience through six key pillars: Resilience, Prevention, Diagnostics, Rapid Response, Analysis, and Continuous Customer Service.

EVgo has made significant progress in delivering a superior charging experience through several key initiatives:

EVgo Roadrunners: Customer Empathy Program The Roadrunners program replicates real customer scenarios in the field to improve "One & Done" success rates - successful charging on the first attempt. Team members interact with customers onsite, gathering feedback about:

  • Site layout and comfort
  • Customer support experiences
  • Suggestions for improvement
  • Potential issues before they affect customers

Couple charging at EVgo station

Couple charging at EVgo station

Autocharge+ Technology This feature streamlines the charging process by:

  • Eliminating the need for cards or app interactions
  • Enabling instant charging by simply plugging in
  • Supporting nearly 30 eligible EV models
  • Improving success rates by simplifying payment authorization

EVgo Innovation Lab Testing The El Segundo facility focuses on vehicle-charger compatibility through:

  • First-time interoperability testing for new EV models
  • Comprehensive 1-2 day testing procedures
  • Verification of charging standards compliance
  • Early identification and resolution of potential issues
  • Collaboration with automakers for optimal performance

Couple charging car at EVgo station

Couple charging car at EVgo station

These improvements have resulted in:

  • Larger stations with high-power fast chargers
  • 50% reduction in station repair times
  • Enhanced vehicle compatibility
  • Improved customer success rates
  • More streamlined charging experience

EVgo continues to expand its network while maintaining existing infrastructure, supporting the vision of Electric for All through reliable, convenient fast charging solutions.

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